Return & Refund Policy - HS Online

Introduction

At HS Online (hsonline.pk), customer satisfaction is our priority. We want you to have a smooth and enjoyable shopping experience. This Return & Refund Policy explains the conditions and process for returning products and requesting refunds.

7 Days Return Policy

Customers can request a return within 7 days of receiving their order if the product is damaged, defective, incorrect, or does not match the product description.

To qualify for a return, the product must be unused, in its original condition, and returned with its original packaging, tags, and accessories where applicable.

Eligible Returns

Products may be eligible for return under the following circumstances:

• The product received is damaged or defective.
• The wrong product or item was delivered.
• The product received does not match its description on our website.
• The product has a manufacturing defect.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

• Products that have been used, damaged, or altered by the customer.
• Items returned without original packaging or accessories, where applicable.
• Products damaged due to improper handling or misuse after delivery.
• Items specifically marked as non-returnable on their product page.

How to Request a Return

To request a return, please follow these simple steps:

• Contact our customer support within 7 days of receiving your order.
• Provide your order number and explain the reason for the return.
• Share clear photos or videos of the damaged, defective, or incorrect product, if applicable.
• Our team will review your request and guide you through the return process.

Refund Policy

Once your returned product has been received and inspected, we will inform you whether your refund request has been approved.

• Approved refunds will be processed through a mutually agreed payment method.
• Refund processing time may vary depending on the payment method.
• For Cash on Delivery orders, customers may be asked to provide suitable bank or digital wallet details.
• Shipping charges may not be refundable unless the return is due to our mistake or a defective product.

Exchange Policy

If you receive a damaged, defective, or incorrect product, you may request an exchange within 7 days of delivery, subject to product availability and approval.

Order Cancellation

Customers can request order cancellation before the order has been dispatched. Once an order has been shipped, cancellation may no longer be possible. Please contact our support team as soon as possible for cancellation requests.

Return Shipping

If the return is due to a damaged, defective, or incorrect product supplied by HS Online, we will guide you regarding the return shipping arrangements. For other approved returns, return shipping costs may be the customer's responsibility.